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Introduction

On the 12th of February 20112 Near East Bank opened its Call Centre to increase the accessibility of is banking services its customers.

All calls are treated with utmost confidentiality and personal data is kept with total security.  All calls are recorded for training and monitoring purposes.  If a customer’s enquire cannot be dealt with straight away the customer reprehensive will take ownership of the enquiry and provide a solution as soon as possible whilst keeping the customer informed of progress.

The Call Centre has been designed is to provide the highest levels of service possible in an easily accessible and in highly efficient manner.